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Kitchen Fires: How to Create and Sustain an Effective Critical Incident Process


Experienced risk professionals know that an effective incident reporting process requires a sound recipe as well as implementation finesse. While the process may begin when someone fills out a form to make a report, it’s far from over when it lands in the inbox of the incident follow-up team. Attend this workshop to learn how to sort through the key ingredients, including when to report, how to train staff how to report, how to parse reported issues to ensure awareness without distracting readers, and how to apply a disciplined approach or framework. The speaker will also share how to create and use a dashboard that sends signals and distinguishes key indicators from noisy, distracting data.